with Chris Voss
Discover insights from Chris Voss on negotiation, listening, trust, empathy and learn actionable strategies for building successful businesses.

From the podcast:
Life is full of negotiations. — Chris Voss
Why it matters: Recognizing that negotiation occurs in every interaction can transform relationships into lucrative opportunities. By approaching discussions with the mindset of collaboration rather than confrontation, you can secure beneficial outcomes and foster long-term partnerships.
Action Step:
From the podcast:
The first move in a negotiation is to remove yourself as a threat. — Chris Voss
Why it matters: Utilizing tactical empathy allows you to build rapport and trust quickly, creating a conducive environment for effective negotiation. When the other party feels valued and understood, they are more likely to share crucial information and collaborate on solutions.
Action Step:
From the podcast:
It feels so good to be understood. — Chris Voss
Why it matters: Turning negotiation into a fun and engaging process can reduce tension and foster creativity in finding solutions. When parties enjoy the interaction, they are more likely to explore innovative options and reach satisfying agreements.
Action Step:
From the podcast:
The secret to gaining the upper hand is how each conversation closes. — Chris Voss
Why it matters: Streamlining your negotiation process helps in maintaining focus and clarity. By establishing clear goals and a straightforward approach, you can eliminate confusion and enhance your effectiveness in reaching agreements.
Action Step:
Highly empathetic negotiators close 20% more deals.
Empathy significantly enhances negotiation outcomes as it fosters trust and openness. When negotiators prioritize understanding, they not only strengthen relationships but also pave the way for more agreements, reducing the time and energy spent in negotiations.
Chris Voss is a former FBI hostage negotiator and the CEO of The Black Swan Group, where he teaches negotiation skills to business leaders.
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